> Delivery Charges
Delivery charges are as follows:
Free next day delivery:
Up to 25 miles for orders over £100.
(excluding London postcodes).
Free for certain bulk orders and offers
(when shown alongside the website prices)
UK Mainland:- £ 9.99 per 15kg (50p per kg thereafter)
(2-4 day service)
Highlands and Islands:- £20-£30 per 15kg (65p per
(2-4 day service) (prices according to postcode area)
Prices for other options including next day delivery etc.
The standard delivery service does not include weekends, Bank holidays
or National holidays. We are unable to specify an exact time of day for
Prices shown exclude VAT at the prevailing rate.
How will I know the cost of delivery for my
Our shopping cart will calculate your delivery charges. You will be able
to review this before confirming your order.
How will I know when my order has been dispatched?
Your order is processed as soon as our sales office receives it. Orders
are dispatched weekdays only, subject to availability and payment.
Once your order has been dispatched you will receive an email confirming
goods have been sent together with a Courier tracking number to allow
you to track your order online. Please ensure you are available to receive
your delivery. If you do not receive such an email, the likelihood is
that you order is being held due to a query.
If we have a query with the items on your order, or if there is an issue
with your payment method, an email will be sent requesting that you contact
us at a convenient time. Therefore, please ensure you have provided up-to-date
telephone & email details. The order will be held until we have made
contact with to you.
Although we use the best carriers, a small percentage of late deliveries
will be inevitable, especially during busy and holiday periods such as
Christmas. Because we rely on third parties for deliveries, we cannot
make any guarantees as to the reliability and accuracy of their service.
We make every effort to deliver your purchases on time, but shall not
be liable for any delays caused. Whilst we endeavour to deliver all items
within the timescale given, we cannot be held liable for any delays and/or
loss caused by a delay.
You accept that we cannot be held responsible for anyone impersonating
you or your company for collecting your deliveries at the address you
Once your order has been packed and dispatched you will receive an email
from us confirming your tracking number and details of which courier your
goods have been sent with to allow you to track your order on-line. If
you do not receive such an email, your order is being held and you should
contact us to immediately.
What happens if nobody is in?
If for any reason, nobody is in/ or the premises are closed, the courier
will post a card through the letterbox advising you that they have attempted
delivery. Redelivery will usually be made the next working day at a similar
time. Alternatively you may contact the courier on the number specified
on their card to arrange either:
- Re-delivery to the original address at a convenient time during normal
- Or Collection from the nearest delivering depot - You will be required
to provide 2 forms of recent ID - i.e. a recent utility bill (gas, electricity,
telephone), drivers licence, or passport.
If goods are not collected within 3 working days from the nearest depot
or if 3 failed attempts are made, the courier will return goods to us.
Subsequently, products returned to us as undeliverable will be subject
to an additional delivery charge before being re-shipped. Alternatively
we shall refund the price you have paid for the products minus an administration
and delivery charge.
I want my order to be delivered to a different address
To ensure the highest levels of security and to combat card fraud, delivery
is usually only made to the cardholders address. If you require goods
to be sent to a different address (which is not the cardholder's address),
or even to a neighbour, we will require some additional information from
you for verification. You are not the owner of the products until they
have been paid for and delivered, at which time they will also become
your risk and we will not be liable for any subsequent damage, loss or
destruction to them.
You must check the boxes/goods before signing?
Deliveries must be signed and dated for at time of delivery. Before signing
you must check that the boxes are received undamaged and you have received
the correct number of boxes.
Can I collect my order from your shop?
Yes from our shop in Camberley which is open for collections from 8am-4pm
Monday to Friday.